Privacy Policy — Orphic Solution

1. Introduction

Orphic Solution and its subsidiary brand Orphic Solution Training Institute are committed to protecting your privacy. This policy explains how we collect, use, and protect your data when using our websites:
orphicsolution.com & training.orphicsolution.com

This Privacy Policy explains what data we collect, how we use it, how it is stored, and your rights as a user - whether you are based in India or any other country. It covers all services offered by us, including:

1. Digital Marketing Services (SEO, Social Media Marketing, Web Development)
2. Online Consulting Sessions
3. Workshop & Training Programs
4. Course Enrolments

By accessing our websites, enrolling in any course, booking a consulting session, registering for a workshop, submitting a contact form, or making a payment through our platform, you acknowledge and agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information from users:

A. Information You Provide

1. Full Name
2. Email Address
3. Mobile / WhatsApp Number
4. Company Name
5. Country
6. Message or query submitted via contact forms
7. Booking & Query Details
8. Billing Information

B. Payment Info (via Razorpay)

1. Billing name & email
2. Transaction ID & payment status
3. Currency and payment method type (card, UPI, net banking, international)

Note: Orphic Solution does NOT store your card number, CVV, bank account details, or UPI credentials on our servers. All sensitive payment data is handled directly by Razorpay's encrypted infrastructure.

C. Automatic Data

1. IP address and approximate location
2. Browser type, device type, and operating system
3. Pages visited, time spent, and navigation path on our website
4. Referral source (how you found our website)

3. How We Use Your Information

1. Delivering our SEO, Social Media Marketing, and Web Development services
2. Managing bookings, workshops, and training sessions
3. Sending invoices, payment receipts, and confirmations
4. Improving our website performance and user experience
5. Handling customer communication and responding to queries (via forms or WhatsApp)
6. Sending marketing or informational emails (only with your consent)
7. Managing billing, payments, and account records
8. Ensuring legal compliance and preventing fraudulent activities.

We do NOT sell, rent, or trade your personal data to any third party for marketing purposes.

4. Payment Gateway - Razorpay

All payments made on our platform - including for consulting sessions and workshop & training programs - are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

Important points regarding payment data:

1. Orphic Solution does NOT store your card number, CVV, bank account details, or UPI credentials on our servers.
2. All sensitive payment data is handled directly by Razorpay's encrypted infrastructure.
3. For international payments, currency conversion is managed by Razorpay in accordance with applicable exchange rates at the time of transaction.
4. Razorpay's own Privacy Policy governs how they handle your payment data. You can review it at.

View Razorpay Privacy Policy

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

1. Trusted service providers such as hosting companies, analytics partners, or payment processors (e.g., Razorpay) who help us operate our business
2. Legal authorities when required to comply with laws or regulations
3. Business partners for joint projects or marketing initiatives - only with your explicit consent

We ensure that any third party we share your data with is bound by appropriate data protection obligations.

A. For Users in the European Union / United Kingdom (GDPR)

Since Orphic Solution provides online digital marketing services, consulting, and workshop services to international clients and participants, we acknowledge the following obligations:

A. For Users in the European Union / United Kingdom (GDPR)

1. You have the right to access the personal data we hold about you
2. You have the right to request correction or deletion of your data
3. You have the right to withdraw consent at any time for marketing communications
4. Your data is stored on servers located in India. By using our services, you consent to this cross-border transfer
5. To exercise any GDPR rights, please email us at orphicsolution.1@gmail.com

B. For Users in the United States

1. We do not knowingly collect data from children under the age of 13
2. We do not sell personal data to third parties

C. For All International Users

1. Sessions and consultations are conducted online via video call platforms (Google Meet / Zoom)
2. Session recordings, if any, will only be made with your explicit prior consent

7. Cookies & Website Tracking

Our websites use cookies and similar tracking technologies to enhance your browsing experience. These may include:

1. Essential cookies: Required for the website to function correctly
2. AAnalytics cookies: Used to understand how visitors interact with our websites (e.g., Google Analytics)
3. Marketing cookies: Used to deliver relevant content based on your interests

You may choose to disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

8. Third-Party Services We Use

We work with the following third-party services that may process your data as part of delivering our services:

1. Razorpay - Payment processing (India & International)
2. Google Meet / Zoom - Online session and consulting delivery
3. Google Forms - Session booking and registration
4. WhatsApp Business - Customer communication
5. Google Analytics - Website usage analytics

Our websites may also contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal data.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These include:

1. SSL/HTTPS encryption on our websites
2. Payment processing through PCI-DSS compliant Razorpay infrastructure
3. Secure servers with restricted access
4. Regular website monitoring, security audits, and malware protection
5. Limited internal access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data. You share data at your own risk.

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Typically:

1. Booking and session data: Retained for up to 2 years after the last interaction
2. Payment transaction records: Retained for up to 7 years as required under Indian financial regulations
3. Marketing opt-out records: Retained indefinitely to honor your preferences

. Your Rights & Choices

You have the following rights regarding your personal data:

1. Access: Request a copy of the data we hold about you
2. Correction: Request corrections to any inaccurate data
3. Deletion: Request deletion of your data (subject to legal obligations)
4. Opt-out: Unsubscribe from marketing emails and newsletters at any time
5. Portability: Request your data in a machine-readable format
6. Withdraw Consent: Withdraw consent for data collection at any time.

To exercise any of these rights, contact us at info@orphicsolution.com. We will respond within 30 days.

12. Grievance Officer (as per Indian IT Act, 2000)

In accordance with the Information Technology Act, 2000 and the IT (Amendment) Act, 2008, we have appointed a Grievance Officer for addressing user complaints related to data privacy:

1. Name: [Owner / Authorized Representative Name]
2. Designation: Owner / Manager
3. Email: orphicsolution.1@gmail.com
4. Address: Plot no. 61, 1st Floor 101A, Poonam Parishar, Chetak Bridge, Zone-I, Bhopal, Madhya Pradesh 462011, India

Users may file a complaint or grievance with the Grievance Officer within 30 days of the issue arising. We will attempt to resolve the complaint within 30 days of receiving it.

13. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we discover that such data has been collected, we will delete it immediately.

14. Changes

We may update this Privacy Policy from time to time to reflect changes in our services, updates in legal or regulatory requirements, or industry best practices. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

15. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

1. Email (Training): orphicsolution.1@gmail.com
2. Email (Agency): info@orphicsolution.com
3. Phone: +91 99937 72685
4. Address: Plot no. 61, 1st Floor 101A, Poonam Parishar, Chetak Bridge, Zone-I, Bhopal, Madhya Pradesh 462011, India
5. Training Website: https://training.orphicsolution.com
6. Agency Website: https://orphicsolution.com